Project Manager Position

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Job Title: Project Manager

Do you enjoy building things with a team? Do others describe you as organized, enthusiastic and creative? Do you love technology? Would you jump at the opportunity to develop services that are used by Arkansas citizens every day? Are you looking for opportunities to grow personally and professionally?

If you’re nodding your head while you read this, then we want you to apply for our Project Manager position. Our project managers direct projects from beginning to end, including business analysis, testing, relationship management, even marketing and communication.

Who Are We?

We are the Information Network of Arkansas (INA), NIC’s Little Rock subsidiary.  We are a small, talented team of project managers, software developers and designers who manage the award-winning Arkansas.gov state portal and build e-government web and mobile applications for our State. Nearly every Arkansan uses our online tools and services to interact with the state, and we take tremendous pride in using technology to make Arkansas government more efficient. 

Our Project Managers:

  • Manage all project activities to achieve project goals, objectives, budgets and schedules.
  • Develop key project documentation, such as task orders/work orders, statements of work, requirements and specification documents, comprehensive project management plans, test and deployment plans, and lessons-learned documents. 
  • Work with the cross-functional teams to identify, articulate, and mitigate project issues and risks. 
  • Proactively manage internal project teams, and when necessary, consultants and/or external vendors.
  • Effectively manage resource allocations, resource scheduling, inter-project and external project dependencies. 
  • Create and deliver presentations on project goals and plans, including progress reports. 
  • Analyze and effectively report on project metrics – e.g., profitability, project progress, issues and risks.
  • Perform other Project Management related duties as requested to achieve organizational objectives.

Desired Skills:

  • Knowledge and understanding of project management methodology and associated tools; i.e. Microsoft Project, PPM tools, Word, Visio, PowerPoint, Excel, etc.
  • Business analysis and technical writing experience a plus
  • Excellent customer service skills, including good verbal and written abilities
  • Strong leadership, organizational, prioritization and interpersonal skills, combined with effective presentation skills
  • Self-motivated
  • Ability and desire to thrive in a high-pressure, client-services, entrepreneurial environment
  • Willingness to relocate – while not a requirement for the position – opens the door to potential opportunities in one of NIC’s state portals: http://www.egov.com/Partners/Pages/default.aspx

An undergraduate degree, minimum of 2 years of project management experience or a related discipline is helpful, but comparable experience is also accepted.

What's in it for you?

We have a casual work environment with flexible hours and paid covered parking. We provide 100% paid, comprehensive medical and dental insurance for you and your dependents, as well as life insurance, company matched 401K and stock purchase plans. We offer generous personal and vacation leave, including paid state holidays.

Salary is negotiable and depends on experience.

NIC is an Equal Opportunity Employer.

Learn about NIC – and apply for our Project Manager position!

Learn more about NIC at www.egov.com, and find out more about how we are making Arkansas a leader in eGovernment at ina.arkansas.gov.

Interested? Apply online at www.ar.gov/pm

2011 CDG Best of Web Award Reception10.17.11 - Cathilea Robinette, Executive VP, Center for Digital Government, presents Gov. Beebe and INA Board members the 2011 Best of Web award for first place in the state portal category.

In this photo (left to right) Ann Purvis, Secretary of State Mark Martin, Cathilea Robinette, Gov. Mike Beebe, Claire Bailey and Nancy Arn.

 

 

 

First row, left to right: Kim Cooney, Pat Ulrich, Cathy Heath, Cathilea Robinette, Gov. Mike Beebe, Phil Billingsley, Wendy McCullar, Ora Bass, Chris Lasley. Second row, left to right: Brent Jones, Josh Moody, Karl Hills, Bob Sanders, Daniel Pollock, Blain Purtle, Chris Varn, Bradlee Harmon

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State Agency Enterprise Services

For additional information on any of these State Agency Enterprise Services or to add a service to the state’s portal Arkansas.gov you can contact your Project Manager or use our Contact Us form.

Agency Web Toolkit

All State agencies have the ability to access the State Directory Administration, Public Meetings Calendar Administration, State Jobs and eNewsroom with one Arkansas.gov account log in through the INA Agency Web Toolkit. If you do not already have access to these State Agency Enterprise Services, you may request a new Arkansas.gov log in or request additional services to be added to your existing Arkansas.gov log in at www.arkansas.gov/toolkit.  

State Directory & Administration

All state agencies are required to log in or upload a file to INA to manage their agency information, staff, and FOI information for the State Directory.  It is important that this information is updated as it is used on Arkansas.gov on the Smart Search, mobile version, iPhone application as well all other state agency websites and entities using the State Directory.   If there is a change with your Board or Commission members or if one is inactive, you can email the Secretary of State's office with this request.

Public Meetings Calendar & Administration

All state agencies are required to post the date, time, and location of all agency meetings and hearings that are open to the public.  The meeting and hearing notices will be published on the state’s official home page, Arkansas.gov. All agencies will be required to publish the notices not less than three (3) days before the meeting or hearing is scheduled to take place. This requirement does not apply to emergency or special meetings that meet the requirements of § 25-19-106(b)(2).

State Jobs & Administration

All state agencies are required to post new job announcements. Agencies can post and edit existing state job announcements that will be posted to Arkansas State Jobs.

eNewsrooms & Administration

All state agencies have the ability to post press releases that will be published on the states’ official home page, Arkansas.gov. You also have the ability to sign up for newsfeeds. 

Partner Resources

INA Change Request System

State and Local Agencies can submit change requests for websites and applications.

NIC Customer Billing System

Access billing information for agencies with subscription services.

SharePoint Training Portal

The portal provides in-depth training on our SharePoint CMS and register for in-person training from INA.

The training portal can be accessed at https://spsupport.ark.org with your existing SharePoint credentials if your SharePoint site is hosted at INA.  If you need a login, please contact INA Support.

System Maintenance & Status Monitoring

INA performs routine maintenance on our systems to keep them functioning properly. INA partners can check the status of a service disruption to Arkansas.gov, payment processing services, agency websites and applucations and network infrastructure at ARGovStatus.com. You may also contact Customer Service at 501.324.8900 or 1.800.727.3468 for information about planned maintenance and system recovery status.

Helpful Links

Arkansas.gov

The official website for the State of Arkansas.

Security and Internet Policies

INA is an industry leader in security and privacy standards compliance.

Request Arkansas.gov URL

Request or reserve an Arkansas.gov URL which is free to state agencies, no hosting or domain name fees.

INA Account Services

Access TVR's, TRL's, Background and FBI checks, Workers' compensation claims and opinions with an Annual subscription fee of $95.00

Help Center

Provides information on various ways to contact INA for support; this includes email phone, fax, mail, mobile (through text4help), and other resources.

State Phone & e-mail Directory

The Directory provides contact information for all state agencies including boards and commissions. Search by department, service, or first and last name.

Arkansas Laws

View the Arkansas Constitution, search and view the Arkansas Code, and search for Bills and Acts.

Citizen Alert System

Sign up to receive email notifications regarding Morgan Nick/Amber Alerts, Silver Alerts, Announcements from Arkansas.gov, the eNewsRoom, Homeland Security, State Inclement Weather, and Flag Alerts.

County Services

Personal Property and Real Estate Tax Payments

INA continues to work with local government official to expand their online services throughout the state. In the past year, INA has developed an additional 21 Property and Real Estate tax payment services for six new counties. The tax services include Online, Telephone Interactive Voice Response (IVR), Over-the-Counter (OTC) and mobile payment options for citizens.

These services will allow county residents to pay for their property and real estate taxes with a credit card or echeck. Currently 36 counties offer the ability to pay personal property and real estate taxes using the Arkansas.gov GovPay payment engine. These 36 counties represent almost 75% of the State’s population. View all counties at the Arkansas Tax Portal.  

INA also provides other county related services listed below.

Hot Check and Restitution Payments

This service enables online restitution payments via credit card for hot checks written and prosecuted for restitution. The service gives defendants the ability to pay their restitution and fees online. Offenders can go online to make restitution payments and possibly prevent a warrant from being issued for their arrest. INA is currently providing this service to 40 counties in Arkansas. View all counties at the Hot Check Payment Center.

Court Records

The online court records application allows businesses and citizens to search the county court records index for free. Court images may also be purchased and downloaded from the service. View Court Records for Saline County.

Traffic and Court Fine Payments

This service allows courts, sheriff and police agencies to accept court, traffic and parking fines online. Payments may be made either by credit or debit card or by an echeck. INA also provides payment processing services for the Arkansas Administrative Office of the Courts eTraffic portal and the Little Rock Court Fines Payment Portal.

City Services

Utility Payments

This service allows municipalities a quick and easy payment option for customers interested in paying their utility bill by echeck, credit or debit card. The City of Eureka Springs offers Water Utility payments for their citizens.

The Information Network of Arkansas (INA) offers agencies the ability to set up monthly billing to frequent users of state agency services across the portal.  This service allows access for up to ten users, under one account with the ability to be billed monthly and allows access to services with multiple agencies, and only one monthly bill.  INA then disburses payments to the agencies on a monthly basis.

Monthly Billing

Monthly accounts are typically established for businesses that interact with state government frequently.  The account fees are comprised of a subscription fee, which is collected annually, and monthly invoices based on the total number of transactions for each account.  Monthly accounts are also used to track authorized users for specific services, such as electronic access to driving records or criminal records, to ensure that the end users are complying with all federal and state laws.  For example, in the case of driving records, all users of the service must be in compliance with the Driver Privacy Protection Act (DPPA) and must have a signed and approved access agreement on file.  With the State’s approval, INA manages this process which provides added security and auditing for the State.

The monthly account fee approach eliminates the need to send multiple bills to a single end user for transactions with multiple agencies.  This approach also allows authorized users to view account activity, manage multiple users on the account, code transactions in a naming convention that matches the customer’s internal billing system, and store information for future sessions to avoid duplicative data entry.  It also significantly reduces the burden of accounts receivable management for the Agency. 

Across the portal, INA manages more than 6,000 monthly accounts.  Monthly billing accounts may be paid online or with payment method agreed to upon signup, such as a major credit card, automatic debit (ach debit) to an account, or a mailed invoice.  Each account may have up to 10 authorized users.  Law offices are the largest user base accessing agency services with the Secretary of State, State Police, Finance and Administration-Driver and Vehicle Services, and County Court Services.  Account holders sign agreements with INA that may include an addendum for agency specific regulations of the service to be utilized.  Disbursements to the Agency for service transactions are also remitted on a monthly basis. 

For more information on services delivered through monthly billing process please visit INA Account Services or call 501-324-8900 or 877-727-3468 for additional information.

Subscription Services

The Information Network of Arkansas (INA) offers application development for Subscription Services such as TVR's, TRL's, searching the Arkansas Board of Nursing registry or licenses and workers' compensation claims and opinions.

INA charges an annual subscription fee of $95.00. This fee includes access for up to ten (10) users in your organization. An additional ten (10) users may be added for $95.00 for a total subscription of $190.00 per year.

Thereafter, the annual subscription renewal is $95.00 ($190 if up to 20 users) and will be billed automatically by the method indicated on the account activation form.

Acceptable subscription payment methods are checks, money orders, valid Visa, MasterCard or Discover credit cards or the electronic check option from approved financial institutions. For more information on subscription services please visit INA Account Services or call 501-324-8900 or 877-727-3468 for additional information.

What We Offer

INA can provide Marketing and Public Relations services for the Arkansas.gov portal and the online services developed under its umbrella. Arkansas.gov highlights, media releases, social media campaigns, graphic design, brochures, agency direct mail, newsletter articles and even trade show attendance and speaking engagements are all important to increasing the usage of the portal and its services.

Because the portal is funded through the use of online services, INA has a vested interest in driving people to Arkansas.gov, creating a true partnership. Let us know how we can help you get the word out about your online service.

Fill out my online form.

Purpose

The INA Portal Content Management Solution (CMS) will utilize common look and feel templates for agency web sites.  These templates will allow State of Arkansas web sites to comply with guidelines and/or standards promulgated by the State Department of Information Systems.  The guidelines are created to produce a more cohesive look and easy, consistent navigation for all of Arkansas’ government entities. Because the CMS will use standard site templates, the time it takes to set up a site will decrease over custom web site development provided today.  CMS will allow state agencies, counties, and cities to create and maintain a website without the knowledge of programming languages.

CMS Overview

Content Management brings together an agency’s information and empowers agency staff to create, manage, publish, and expire content on their own. Using a content management solution, users can efficiently create and manage website content. Page templates enable users to easily create new pages that are consistent and follow pre-established design looks/feels.  The Arkansas.gov CMS is an architecture that provides the standards, compliance, and tools, that will allow agencies to have a first class web presence that is easy to maintain and keep current.

CMS Features and Benefits:

  • Provides a simple, familiar, and consistent user experience
  • Create and maintain sites quickly and easily
  • Eliminates website inconsistency
  • Designed for Agencies’ non-technical users
  • Meets and exceeds Arkansas accessibility standards
  • Provides version control to allow rollback of site if necessary

Setup Includes:

  • Website design and template creation
  • Initial Site Analysis and Navigation Consulting Services
  • System Training for Agency user(s)
  • Secure website hosting
  • Compliance with accessibility, privacy, and security laws

CMS Training Portal

The Information Network of Arkansas Content Management Support portal was designed to provide agency SharePoint users easy access to tools and training materials necessary for updating and maintaining their websites. The portal contains "How to" PDF documents and videos for 2010 and 2007 SharePoint site maintenance. Many training topics are covered including Managing Lists, Uploading Documents and Web Page layouts. One handy feature is the Resources section which links to password tools and third party products that are utilized on some SharePoint sites.

The training portal can be accessed at https://spsupport.ark.org with your existing SharePoint credentials if your SharePoint site is hosted at INA.  If you need a login, please contact INA Support.

CMS Classroom Training

For CMS users that prefer in person training in a classroom environment, INA offers additional onsite training courses twice per month. These classes typically last 3 hours and cover general maintenance in the CMS publishing environment. A range of topics are discussed including web page creation, file maintenance, adding, deleting and restoring content and the architecture of the content management system as a whole. Course instruction also covers editing tools used in formatting text and tables in HTML and basic maintenance of lists and libraries for news and calendar areas.

For additional onsite content management training, please complete our training request form. Someone from our design team will contact you to finalize your training date and time.

Content Management System (CMS)

CMS brings together an agency’s information and empowers agency staff to create, manage, publish, and expire content on their own. Using CMS allows users to efficiently create and manage website content through a defined workflow allowing for approval and publishing of content. CMS will allow state agencies, counties, and cities to create and maintain a web site without the knowledge of programming languages. INA will provide initial training for CMS to an identified number of users within your organization. For additional information about the INA CMS and training, visit this page.

Custom Website Design

CMS also has the flexibility to make available non-standard web sites when needed. At times, there are government web sites that are used to promote services such as tourism, museums, along with other activities and services. INA has the option to offer custom design where appropriate.

Logo Design

INA has an experienced design staff who will work with your agency to design a logo that represents the essence of what you are looking for in a logo for your agency.

Online Forms

All state agencies have forms that are essential to their operations on a daily basis. Most agencies are not aware of the benefits of placing your forms online which will assist in saving paper, time, and money and will overall increase productivity in the office.  We will work with your agency to best determine the solution that will work for you. By putting your forms online you will be reducing the need for a postal mail, carrier services or facsimiles.

County Website Grants

The INA board has appropriated grant funding for a county interested in creating a website presence.  Counties will utilize CMS to manage the content of their site with user name and password access. Hosting and training is provided as part of the set up agreement for the agency.  Applications are now being accepted and will be reviewed and awarded on a regular basis.

GovPay

Arkansas.gov GovPayGovPay LogoArkansas.gov GovPay is the State Portal's Payment Engine that was developed by INA to accept credit card (American Express, Visa, Mastercard, Discover) payments and originate electronic funds transfer (EFT or echeck) for state and local government entities.  The Arkansas.gov GovPay payment engine is available for online, phone (IVR) and over-the-counter (OTC) and mobile payment processing.  All financial and administrative overhead charges associated with processing payments are incurred by INA as the merchant.  INA also provides connectivity of the GovPay payment engine to third party vendors to process payments if needed.

GovPay service uses advanced encryption methods to protect identity and private information of all transactions and is Payment Card Industry/Data Security Standard (PCI / DSS) compliant.  In addition, INA undergoes quarterly audits of the data security standard policies.

GovPay OTC

Arkansas.gov GovPay OTCGovPay OTCArkansas.gov GovPay OTC service is an over-the-counter web-based payment processing solution.  Citizens or agency clerks can swipe credit cards at a clerk's station and payments are processed through the state of Arkansas' secure GovPay payment engine. With this solution, state and local government offices can also view payments through a streamlined reporting system to reconcile back office accounting systems.  Payment data may also be integrated into agency systems.

The over-the-counter payment solution is provided at no upfront cost from INA and includes the first credit card swipe terminal for free. To offer this service to citizens, a personal computer, Internet Explorer 5.0 or higher, a USB port, and Internet access is required.

GovPay Mobile

GovPay MobileArkansas.gov GovPay Mobile utilizes that same secure payment services as GovPay. Citizens can submit secure mobile payments via any smartphone device for services that have been configured for mobile devices. Arkansas.gov’s mobile applications provide a convenient, simple, and secure option for users to access government services and are available on all smartphone operating platforms, including iPhone, Blackberry, Google Android, Windows Mobile, and Palm.

GovPay Mobile is configured to work on a mobile platform and was developed by the INA to accept credit card payments for state and local government entities. All financial and administrative overhead charges associated with processing payments are incurred by INA as the merchant.

Interactive Voice Response (IVR)

IVR is a technology that allows a computer to detect voice and dual-tone multi-frequency signaling (DTMF) keypad inputs.This option provides state and local government entities the ability for their constituents to pay via phone by using a credit/debit card through the IVR phone system. Online payment processing is a requirement for IVR payments.

Online Management Makes it Easy

Event registration managment has never been so fun! Our new system offers a flexible interface that will accomodate any class, conference or special event where attendee management is desired.

Event RegistrationKey features include:

  • Event details easily defined in Admin dashboard
  • Custom branding for each event
  • Attendee limit feature with waiting list option
  • Password protected events available
  • Email templates for attendee correspondence
  • Credit card and eCheck payments via GovPay
  • Flexible pricing rules by activity, group or date
  • Multiple discount codes supported for promotions
  • Attendee name badge template
  • Attendee reporting tools for easy management

Two Options, One System

INA charges a nominal fee to utilize this system. Depending on the scope of your event, this fee may be passed on to the attendees or billed to your agency if free to attendees.

Paid events such as conferences:

  • 5% or a minimum $2.00 of event registration fees paid by credit card or eCheck

Free events such as training classes:

  • $50 per event billed monthy to your agency

Ready to get started?

To get started managing your events online, contact us or call 501-324-8900.

Application Development

Information Network of Arkansas (INA) provides timely, cutting-edge application development for the latest technologies from Microsoft including ASP.net, SQL Server, Sharepoint, other technologies as well as native iPhone and iPad applications. We also develop mobile applications for Smartphone operating platforms such as  iPhone, Blackberry, Google Android, Windows Mobile, and Palm. These technologies help us to create solutions that integrate with your agency to help you become more efficient and save time.          

If you are interested in any of these services and solutions, we look forward to hearing from you. You can contact us via our online form.

Application Development (Self-Funded)

State and local government entities do not pay for any development, maintenance, customer support, deployment or hosting of these self-funded applications or services. Our business model allows government to offer eGovernment services without using upfront taxpayer funds. Arkansas uses a proven self-funded business model that applies a modest fee to a handful of online services. This has funded the development of more than 600 free services for the state.
INA develops, hosts, and maintains these online applications at no charge to the agency requesting it.  Included in these systems is the ability to take credit card payments or originate electronic funds transfer (EFT or eCheck) using the Arkansas GovPay portal payment engine.

Customized Application Solutions  

Arkansas.gov can work with your agency to develop custom application solutions to reduce the usage of paper, provide alternatives to traditional ways of processing data and increase the collection of fees. We can also develop mobile applications to run on handheld devices such as iPad, Smartphone operating platforms including iPhone, Blackberry, Google Andriod, Windows Mobile and Palm as well as other platforms as they emerge. Below are a just few examples of our Customized Application Solutions.

  • Professional Licensing Suite - Renewals, New Applications, Roster Search, License Verification
  • Mobile Application Development                       
  • Online Auction
  • State Job Search
  • Inmate Trust Account and Prepaid Phone Deposits

End-to-End Application Solutions & Database Design

Arkansas.gov has experience in providing complete End-to-End Application Solutions and Database Design for agencies. We provide Payment Card Industry/Data Security Standard (PCI/DSS) industry compliant database design using technologies as SQL Server and MySQL that allows you to analyze and process your data to better serve your constituents. Below are a just few examples of our End-to-End Application Solutions and Database Design.

Enterprise Application Solutions

Applications developed for state and local government entities are designed to balance the need for individualized configuration with reusable and shared components and features. Enterprise Application Solutions are offered at no cost or with nominal transaction or set-up fees, resulting in significant cost savings for agencies looking to develop or implement similar web-based services. Agencies can choose from the following Enterprise Application Solutions that best fit their needs.

Interactive Voice Response (IVR)

IVR is a technology that allows a computer to detect voice and keypad inputs from a land line or mobile phone. This option provides state and local government entities the ability to develop enhanced solutions to their online services, and provides users without access to the internet a convenient way to interact with your agency.  IVR solutions can work with inbound calls, and provide outbound call services as well.  A toll free number unique to the agency solution is included with the service.

Single Sign On

The Arkansas.gov Single Sign On (SSO) system provides an identity management solution for 3rd party applications. Use the SSO system to open your application to existing Arkansas.gov users. Users can use their Arkansas.gov username and password to access their accounts in other participating systems.

View upcoming INA events and board meeting dates.

What is the Information Network of Arkansas?

The Information Network of Arkansas Board (INA) was created in 1995 and operates under the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibility of assisting the state in exploring and improving citizen and business access to public information and services.

The objective of INA is to improve the accessibility of Government in the form of public information or electronic transactions.  These transactions may be between Citizens and Government, Businesses and Government or between Governmental Agencies and offices.  INA manages the State’s web portal www.Arkansas.gov and provides online payment processing through Arkansas GovPay, the State’s payment portal.

Is INA a “For Profit” Private Company?

No.  INA is a State Governing Board that consists of individuals from both the public and private sector that represent different communities of interest.  These board members provide contract oversight to a private company, the Arkansas Information Consortium, LLC portal network.  The Portal Network Manager operates under a self-funded model.  The Portal Network Manager builds, manages and markets applications and websites for the agencies, offices, associations, commissions and municipalities that request work.  No money is appropriated from the state to fund this operation.  The private company receives funding through fee-based portal services that are explained below.

Does INA only work for Arkansas Government?

Yes. Under its contract, INA can only do work for any of the agencies and offices of the State as well as county and local government.  INA also works for associations such as the Arkansas Bar Association, Municipal League and Association of Counties.

Does INA charge for Information that is currently free from another source?

No.  INA only charges for access to information that is currently available from the state or one of its agencies for a fee.  In some cases, online access is less expensive than in person or manual transactions.  For example, Motor Vehicle Records and Criminal Background Check information are available to only those people that legally have the right to access that information.  In the case of Motor Vehicle Records, an insurance agent can request a copy of an applicant’s driving record in person, which requires that they come to a state office during office hours, park, stand in line and pay $7, or they can go online 24/7 and access the same record for $8.50.  In the case of Criminal Background Checks, a person can go the State Police office and pay $25 for a copy of a criminal history or they can go online and get the same information for $22.   INA provides monthly billing services for these transactions for the agency and users of the information, or provides instant payment processing services via a credit card.

Less than 5% of all online services with statutory fees fund the 648+ online services and the entire portal of information and operations.  Professional license searches, licensed day care providers, school information report cards, state jobs system, bill watch, corporation search, unclaimed property search, and many online forms are among the information that is available at no cost.  As you can see, a majority of the information made available electronically by INA and our agency partners is free.

What types of things does INA charge for and why?

INA charges for information that is currently only available from the agency with a statutory charge.  INA’s “portal transaction fees” may be added to these transactions or the agency may assume the portal fee in lieu of savings realized by electronic transactions.  INA develops, hosts, and maintains these online applications at no charge to the agency requesting it.  Included in these systems is the ability to take credit card payments or originate electronic funds transfer (EFT or eCheck) using the Arkansas GovPay portal payment engine.  All financial and administrative overhead charges associated with processing payments are incurred by INA as the Merchant.

INA does charge $85 per hour for web site graphic design and maintenance of web sites.  Agencies receive a Statement of Work/Interagency Service Level Agreement (SOW/SLA) with a quote for services before the start of a site.  INA provides free web site hosting to all State and Local government agencies saving agencies the need to pay monthly hosting expenses.  Hosting is provided whether or not INA provides website development for the agency.

INA also provides marketing services at no charge for the Arkansas.gov portal and the online services developed.  Media releases, graphic design, brochures, agency direct mail, newsletter articles and even tradeshow attendance and speaking engagements are all important to increasing the usage of the portal and its services.   Since the portal is funded through the use of online services, INA maintains a vested interest in driving people to Arkansas.gov, creating a true partnership rather than a traditional vendor relationship.

Why does INA have subscriptions?

To access information limited by statute such as Driver Records or Criminal Background Checks, an individual has to sign a document that states that they are eligible for access and will not misuse, distribute or copy the information.  This document must be on file before a secure login and password is assigned.  The secure login, or PIN, constitutes an electronic signature providing an audit trail of records accessed.  Subscriptions are yet another layer of security to prevent unauthorized access to limited access data.   The annual cost of a subscription is $95.  A subscribing company is allowed up to 10 logins on one subscription account.

The annual $95 subscription fee provides funding for support via the phone and online live chat support, administration of the usernames and passwords, and training on the use of services.  It also helps to fund the cost of monthly billing and collections. Users can opt to receive a monthly invoice or pay with a credit card or ACH account on file.

For example, a law firm needing access to services across agencies such as business entity filings with the Secretary of State, criminal background checks with the State Police, and motor vehicle records with the Department of Finance and Administration, can be billed once per month for all agency services.  Funds are collected and disbursed to the various agencies by INA.  This is a tremendous one-stop service for businesses transacting with Arkansas government.

How are portal fees set?

The appropriate dollar amount is determined by looking at cost models that consider all variables; the cost of administration, billing, development, ongoing maintenance, support, and the cost of the financial processing is considered individually with each application developed.  A portal fee is determined by INA and the agency and is presented to the INA Board for adjustment and/or approval.

For additional information, please contact the Information Network of Arkansas at 501-324-8900 or via e-mail at info@ark.org.

Arkansas Code §25-27-101 | Information Network of Arkansas Act

§25-27-101 | Title
§25-27-102 | Definitions
§25-27-103 | Board
§25-27-104 | Duties
§25-27-105 | Network Manager

§ 25-27-101. Title.

This chapter may be cited as and shall be known as the "Information Network of Arkansas Act".
History. Acts 1995, No. 1139, § 1

§ 25-27-102. Definitions.

As used in this chapter:

(1) "Agency" means any agency, board, commission, public instrumentality, political subdivision, or any of the foregoing entities acting on behalf of the State of Arkansas which store, gather, or generate public information;

(2) "Gateway system" means any centralized electronic information system by which public information shall be disseminated or collected via the internet, dial-in modem, continuous link, or other electronic medium;

(3) "I.N.A." means the Information Network of Arkansas, or, if the Information Network of Arkansas shall be abolished, the board, body, or commission succeeding to the principal functions thereof or to whom the powers given by this chapter to the
Information Network of Arkansas shall be given by law;

(4) "Network manager" means the entity or person designated by contractual obligation to establish, develop, operate, maintain, and expand the gateway system on behalf of the Information Network of Arkansas;

(5) "Public information" means any information stored, gathered, or generated in electronic or magnetic form by an agency, its agencies, or instrumentalities, which is included within the information deemed to be public pursuant to the Freedom of
Information Act of 1967, § 25-19-101 et seq., and other provisions of the Arkansas Code providing for release of information to the public at large to specified groups or recipients; and

(6) "User association" means an association:

(A) Whose membership is identifiable by regular payment of association dues and regularly maintained membership lists;

(B) Which is registered with the Secretary of State as an Arkansas corporation;

(C) Which exists for the purpose of advancing the common occupation or profession of its membership; and

(D) Which, after the appointment of the initial board of the Information Network of Arkansas, regularly promotes and encourages the subscription of its members to the gateway system developed by the Information Network of Arkansas.
History. Acts 1995, No. 1139, § 2; 1999, No. 538, § 1

§ 25-27-103. Board.

(a) There is created the Information Network of Arkansas, a public instrumentality carrying out an essential government function, which shall be governed by a board consisting of twelve (12) voting members, as follows:

(1) The President of the Arkansas Science and Technology Authority, or the president's designee;

(2) The Secretary of State, or the Secretary of State's designee;

(3) The Director of the Department of Finance and Administration, or the director's designee;

(4) Two (2) members, or their designees, who are chief executive officers of agencies of the executive branch other than the Department of Finance and Administration and the Department of Information Systems, shall be appointed by the Governor;

(5)(A)(i)(a) Four (4) members from user associations initially selected by the Governor shall be appointed by the Governor from a list of three (3) names submitted by each user association. (b) Thereafter, the board shall submit a list of at least three (3) names per position, based on the recommendations of user associations.

(ii) No two (2) members appointed pursuant to this subdivision (a)(5) shall be members of the same user association.

(B) Such members shall serve staggered three-year terms;

(6)(A)(i) One (1) member appointed by the Governor from a list of three (3) names of public library directors submitted by the President of the Arkansas Public Library Association.

(ii) Following the initial appointment hereunder, such list shall be composed of librarians of public libraries which subscribe to the Information Network of Arkansas.

(B) Such member shall serve a three-year term;

(7)(A) One (1) member appointed by the Governor from a list of three (3) names submitted by the Arkansas Bar Association.

(B) Such member shall serve a three-year term; and

(8) The Director of the Department of Information Systems, or the director's designee.

(b)(1) The board shall annually elect one (1) member from the board as chairperson of the board.

(2) The board may also elect a vice chairperson and a secretary.

(c)(1) Six (6) members of the board shall constitute a quorum, and the affirmative vote of six (6) members shall be necessary for any action taken by the board.

(2) No vacancy in the membership of the board shall impair the right of a quorum to exercise all rights and perform all the duties of the board.

(d) The board shall meet at least semiannually.

(e) Members of the board shall serve without compensation but shall be eligible to receive reimbursement for mileage and reimbursement for expenses in accordance with § 25-16-902.
History. Acts 1995, No. 1139, § 3; 1997, No. 914, § 25; 1999, No. 538, § 2

§ 25-27-104. Duties.

(a) The Information Network of Arkansas shall have the following duties:

(1) To develop and implement an electronic gateway system to provide electronic access to members of the public to public information and to develop, implement, and promote the use of electronic commerce and digital signature applications within the state in cooperation with the Department of Information Systems;

(2) To provide appropriate oversight of the network manager;

(3) To establish charges for the services provided by the Information Network of Arkansas;

(4) To explore ways of expanding the amount and kind of public information provided, increasing the utility and form of the public information provided, and implement such changes as required to be consistent with the provisions of this chapter;

(5) To explore ways of improving citizen and business access to public information, and, where appropriate, implementing such changes;

(6) To explore ways of expanding a gateway system and its services to citizens and businesses by providing add-on services to the public such as access to other for-profit information databases, electronic mail, and calendaring;

(7) To serve in an advisory capacity to the Department of Finance and Administration, the Department of Information Systems, and other state agencies regarding the dissemination to and collection of state data for the citizens and businesses of
Arkansas;

(8) To seek advice from the general public, its subscribers, professional associations, academic groups, and institutions and individuals with knowledge or interest in computer networking, electronic mail, public information access, gateway services,
add-on services, and electronic filing of information; and

(9) To accept gifts, donations, and grants for the support of a gateway system in Arkansas.

(b)(1) All state agencies shall participate with the Information Network of Arkansas in providing assistance as may be requested for the achievement of its purpose.

(2) Services and information to be provided by any agency shall be specified pursuant to a contract between the Information Network of Arkansas and such agency.

(3) Agencies may contract to recover from the Information Network of Arkansas costs incurred by providing such assistance to the Information Network of Arkansas.

(4) The Information Network of Arkansas shall cooperate with the Department of Information Systems to fulfill the purposes of the Arkansas Information Systems Act of 1997, § 25-4-101 et seq.
History. Acts 1995, No. 1139, § 4; 1999, No. 538, § 3.

§25-27-105. Network Manager.

(a)(1) The Information Network of Arkansas shall contract with a network manager and shall use a competitive bid process after developing, in consultation with the Department of Information Systems, criteria and specifications for such a network manager and his duties.

(2)(A) The Information Network of Arkansas may negotiate and enter into a contract with the network manager.

(B) The contract shall specify the duties and responsibilities of the network manager, and shall also include any other terms necessary to the agreement.

(b) The network manager shall:

(1) Direct and supervise the day-to-day operations and expansion of the gateway system, including the initial phase of operations necessary to make such gateway system operational;

(2) Attend meetings of the Information Network of Arkansas;

(3) Keep a record of all gateway, network, and related operations of the Information Network of Arkansas, which records shall be the property of the Information Network of Arkansas;

(4) Maintain and be a custodian of all financial and operational records, documents, and papers filed with the Information Network of Arkansas;

(5) Update and revise on a yearly basis the business plan of the Information Network of Arkansas in consultation with and under the direction of the Information Network of Arkansas;

(6) Submit to the Information Network of Arkansas quarterly financial reports, an annual audit, an annual report, and any other information requested by the board; and

(7) Other such activities or services as requested or authorized by the Information Network of Arkansas consistent with the provisions of this chapter.

(c) The Department of Information Systems may provide to the Information Network of Arkansas such staff and other assistance under contract.
History. Acts 1995, No. 1139, § 5; 1999, No. 538, § 4

The Information Network of Arkansas Board is comprised of representatives from specific user groups, such as accountants and attorneys as well as from state agencies. Each member is appointed by the governor for a two year term. Interested parties can contact INA or the governor's office for consideration.

The Information Network of Arkansas (INA) has developed a Business Continuity Plan on how we will respond to unforeseen business interruptions. Since the timing and impact of disasters and disruptions are unpredictable, we are flexible in our response to actual events as they occur. With that in mind, we are providing this information so that you may stay informed should an event occur.  

Contacting Us

In the event of a significant business disruption, please visit our outage notification website ARGovStatus.com for system updates and resolution information. Once on the site you may also sign up for email and text messaging notifications so that information can be pushed directly to your communication medium of choice. You may also contact us by phone at 501-324-8900 or 1-877-727-3468. 

Our Business Continuity Plan

Our plan is to recover and resume business operations as quickly as possible after a significant business disruption has occurred while keeping agencies informed of the status of the recovery progress. The business continuity plan is designed to permit the Information Network of Arkansas (INA) to resume operations as quickly as possible, given the scope and severity of the significant business disruption, and keeping all parties abreast of progress as it applies to them.

The plan addresses: data backup and recovery, all mission critical systems, financial and operational assessments, communications with customers and employees, and alternate physical location of employees.

Varying Disruptions

Significant business disruptions can vary in scope, such as, but not limited to, service interruptions to the Arkansas.gov website, payment processing, a specific agency website or application, or the network infrastructure. Within these areas, the severity of the disruption can also vary from minimal to severe. In either situation, the plan is to continue normal business processes as much as possible, transfer affected services to an alternate service site if deemed necessary, and keep users current on the recovery process through the ARGovStatus.com website. Information can also be obtained by contacting customer service at 501-324-8900 or 1-877-727-3468.

INA has proudly assisted 350+ government and association partners with more than 1,100 websites and software applications since 1997. Many of these projects were developed at no cost to the state through INA's self-funded business model. All have increased government efficiency or made government services and information more accessible to citizens.

How do I work with INA?

The following information will walk you through the portal engagement process involved in working with INA.  In the event you have any questions regarding this process, please feel free to contact us at any time by calling Customer Support at 501-324-8900.

Step 1 | Gather Your Team

INA believes in a team approach to Web design and application development.  Such an approach brings out multiple perspectives, which can help everyone to understand and determine the necessary application requirements.  This also allows you to design applications that will be best for your Web presence.  We recommend that you include the following talents in your planning team:

  • Policy Maker/Director
  • Public Information Officer/Public Relations, Government Relations
  • Administrative, Customer Service
  • Project Leader
  • Technical, Systems Administration

Step 2 | Complete a Preliminary Project Proposal/Work Request (PWR)

Once you have gathered your team and have decided on a Web application or service your agency would like to develop, you will need to work with an INA Project Manager to complete a Project Work Request (PWR.)  This will help INA better understand your needs.  Once INA completes the PWR, we evaluate and determine the priority of your request.  INA will schedule a meeting with your team so that we can have a detailed discussion regarding your project and answer any remaining questions that we all may have.

Step 3 | Create a Functional Requirements Specification (FRS)

After we have met to discuss the requirements of your project, INA will create a Web screen flow document and functional requirements specification (FRS) document and submit it to your team for review.  This functional specification will define what the service and/or application needs to do.

Step 4 | Create a Prototype

Once the functional specifications have been defined, INA will work with your team to develop a static prototype of your Web application and/or service including any applicable administration tools that will represent the user interface.  This prototype will typically be designed to compliment your existing Web presence and/or the enterprise template and it will be used to assist in validating the functional specification. 
NOTE:  Prototypes help clarify the functional requirements specification.  Not all services/applications necessitate the need for a prototype.

Step 5 | Approve and Sign Statement of Work/Interagency Service Level Agreement (SOW/SLA)

Once the functional specification and prototype have been completed and approved, INA will provide you with a Statement of Work/Interagency Service Level Agreement that outlines the specific terms, conditions and responsibilities for all parties involved.  Once the contract is approve and signed, your application and/or service will be submitted to development and INA will provide you with an expected completion date.  Timelines will most likely be impacted if any changes in the scope of work occur after this point.  Changes in the scope of the project will necessitate a Project Change Order and a revised FRS will be created.

Step 6 | Develop the Website, Application, and/or Service

INA will develop your Website, application and/or service based on the functional specifications document.

Step 7 | Create a Marketing Plan (if applicable)

While your Website, application and/or service is being developed, INA will work with your team to create a marketing plan.  This will ensure that the necessary communications and processes can be put into place to inform constituents of your new online service offering.  As more and more of your customers interact with your agency online you will begin to save more and more resources.  These resource savings can then be allocated to other more important tasks which result in even greater efficiencies for your agency.

Step 8 | Test Website, Application, and/or Service

Once your Web application has been developed and is ready for beta testing, INA will work with your team to perform acceptance testing.  INA is committed to ensuring that your Web application and/or service meets all of your functional requirements, is secure, and that your system is “bug free”.

Step 9 | User Acceptance Testing & Deployment Authorization

After your application has been thoroughly reviewed and tested your team will need to sign the Letter of Acceptance that states you have approved your Website and/or application to be deployed to a production environment.

Step 10 | Support

INA will support, maintain, and host your Website and/or application and work with your team to resolve any unforeseen issues that may arise. If your team has a need to introduce new functionality or upgrades to your application, INA will work with you through some of the previous steps so that they can be implemented in the most efficient manner.

Step 11 | Feedback

INA values your feedback and continuously looks to improve our processes.  Please let us know if you have any questions, comments, or concerns. 

Reporting

INA will provide your team with various reports and communications throughout the life cycle of the project and we want to ensure that you have a clear understanding of the status. If you desire, post production reporting, which provides your team with application up time information and adoption statistics via online Web reporting, is available at no additional cost.

If you're interested in a mobile application, website or payment processing solution, please use the form below to send us a message or call us at 501.324. 8900. We'll follow up personally with a conversation about your organization and your project goals.

2012

  • George Cronin Award
    Honorable Mention – DIS Arkansas Emergency Business Listing (ABEL)
  • 2012 Government Computer News(GCN)
    Honorable Mention - YOUniversal Mobile

2011

  • Center for Digital Government Achievement Award
    Winner - Government-to-Citizen: Arkansas.gov Mobile and Online Services Suite
  • Center for Digital Education Achievement Award
    Winner - Department of Education Digital Application/Project: Arkansas "YOUniversal" Mobile Application
  • NASCIO
    Finalist - Digital Government: Arkansas.gov Mobile and Online Services Suite

2010

  • NASCIO
    Winner - Cross-Boundary Collaboration and Partnerships - Arkansas Universal Financial Aid Management System
  • Center for Digital Government Best of Web
    2nd Place  -  Arkansas.gov State Portal
  • Center for Digital Government Achievement Award
    Honorable Mention - Government-to-citizen - Mobile.Arkansas.gov
    Honorable Mention - Government-to-government - Office of State Procurement – Professional Consulting Services Contract System   
  • Juggle.com | Top Government Website | Read

2009

  • Center for Digital Government Best of Web
    3rd Place  -  Arkansas.gov State Portal
  • Center for Digital Government Achievement Award
    Winner -  Recovery.Arkansas.gov, iPhone Application
    Honorable Mention - Arkansas Department of Finance and Administration Commercial Driver Alcohol and Drug Reporting System

2008

  • National Electronic Commerce Coordinating Council
    1st Place -  Arkansas.gov State Portal and Payment Processor Security Initiative
    1st Place - Governor Mike Beebe – News Room and website
  • Center for Digital Government Digital Best of Web
    Finalist -  Arkansas.gov State Portal
  • Digital States Survey - State of Arkansas
    12th Place

2007

  • Center for Digital Government Best of Web
    Finalist -  Arkansas.gov State Portal
  • Center for Digital Government Achievement Award
    Winner: Arkansas Secretary of State Franchise Tax Suite

2006

  • Digital States Survey - State of Arkansas
    6th Place
  • Center for Digital Government Best of Web
    5th Place -  Arkansas.gov State Portal

2004

  • Center for Digital Government Digital State Survey
    9th Place

2003

  • Center for Digital Government Best of the Web
  • 5th Place -  Arkansas.gov State Portal

2002

  • Brown University eGovernment Survey
    Availability of Online Services - 1st Place
  • International Association of Corporate Administrators
    Merit Award - Best of the Web for Secured Transaction Filing (Uniform Commercial Code)
  • Center for Digital Government Load and Scroll Index
    1st Place
  • Arkansas Business Best of the Web
    Government Website - 1st Place

2001

  • Center for Digital Government Digital State Survey
    GIS/Transportation - 9th Place

Improving The Accessibility of Government

The Information Network of Arkansas Board (INA) was created in 1995 and operates under the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibility of assisting the state in exploring and improving citizen and business access to public information and online services. The Information Network of Arkansas is a 12-member board that consists of individuals from the Public and Private sectors. Six members represent state government agencies and six members represent user associations. This board provides contract oversight to a private organization (Arkansas Information Consortium, LLC, a subsidiary of NIC Inc.) that exclusively works for the state and its local municipalities to build websites and online services.

The objective of INA is to improve the accessibility of Government through public information or electronic transactions. These transactions may be between Citizens and Government, Businesses and Government or between Governmental Agencies and offices. INA manages and hosts the State of Arkansas's web portal, Arkansas.gov and provides secure online payment processing through Arkansas GovPay, the State's payment portal.

The State of Arkansas formed this organization to build, market, manage (host) and support websites and online services within the state.  This partnership alleviates the need for agencies to issue an RFP seeking an independent vendor for expensive web sites and online services.  Instead, these services are centralized and available under the master contract to agencies of all sizes at little or no cost.  Agencies execute a service level agreement with INA for desired services.

INA works with agencies, offices, and associations to provide public access or limited electronic access to information they currently disseminate upon request via paper.  INA also works with those same agencies, offices, and associations on projects that allow citizens and businesses to submit filings and/or payments via the Internet, thus eliminating the need for paper forms and reducing data entry requirements. The Arkansas GovPay payment engine is available for online, phone (IVR), and over-the-counter (OTC) payment processing.


Self-funded Model

This business model allows government to offer eGovernment services without using upfront taxpayer funds. Arkansas uses a proven self-funded business model that applies a modest fee to a handful of online services. This has funded the development of more than 400 online services at no cost to the agencies or using state appropriated funds.

Operating under a self-funded model, the INA network, its infrastructure, employees, office space and equipment are fully funded through portal processing fees associated with information requiring limited access by statute and electronic filings that require a fee. The State does not appropriate any funds for this network. State services that do not have a fee remain free to businesses and citizens. State and local agencies do not pay for the development or hosting of the online services. If agencies need expedited development services, INA may charge rates consistent with DIS published rates for each biennium.

Member Name:
Ann Purvis (Chair) | Email
Representing:
Executive Branch Agency
Affiliation:
Arkansas Department of Health
Address:
4815 West Markham St., Little Rock, AR 72205
Telephone:
501-280-4545
Fax:
501-324-9012
Member Name:
Matt Cashion (Vice-Chair) | Email
Representing:
User Association
Affiliation:
Independent Insurance Agents
Address:
P.O. Box 550, Little Rock, AR 72203
Telephone:
501-975-9975
Member Name:
Mark Martin | Email
Representing:
Arkansas Secretary of State
Affiliation:
Arkansas Secretary of State
Address:
256 State Capitol, Little Rock, AR 72201
Telephone:
501-682-3453
Fax:
501-682-3510
Member Name:
James Downs | Email
Representing:
Arkansas Science and Technology Authority
Affiliation:
Arkansas Science and Technology Authority
Address:
100 Main St. Suite 450 , Little Rock, Arkansas 72201
Telephone:
501-683-2253
Member Name:
Amy Mattison | Email
Representing:
User Association
Affiliation:
Chamber of Commerce
Address:
200 Dupree Drive, Jacksonville, AR 72076
Telephone:
501-982-1511
Member Name:
Ashley Parker | Email
Representing:
Arkansas Public Library Association
Affiliation:
Malvern-Hot Spring County Library
Address:
202 E. Third St., Malvern, AR 72104
Telephone:
501-332-5441
Member Name:
Claire Bailey | Email
Representing:
Department of Information Systems
Affiliation:
Department of Information Systems
Address:
One Capitol Mall, Level 3D310, L.R., AR 72201
Telephone:
501-682-5148
Fax:
501-682-4310
Member Name:
Harold Evans | Email
Representing:
User Association
Affiliation:
Arkansas Bar Association
Address:
c/o Williams Anderson PLC 111 Center Street, 22nd Floor, Little Rock, AR 72201
Telephone:
501-372-0800
Member Name:
Stan King | Email
Representing:
Arkansas Department of Finance and Administration
Affiliation:
Arkansas Department of Finance and Administration
Address:
1515 W 7th Street, Little Rock, AR 72203
Telephone:
501-683-0988
Member Name:
Ron Pitts | Email
Representing:
User Association
Affiliation:
Public Accountancy
Address:
11300 Executive Center Drive, Little Rock, AR 72211
Telephone:
501-664-8739
Member Name:
Michael Gaines | Email
Representing:
Executive Branch Agency
Affiliation:
Arkansas Economic Development Commission
Address:
One Capitol Mall 4C300, Little Rock, Arkansas 72201
Telephone:
501-682-1124
Member Name:
Fred Vining | Email
Representing:
User Association
Affiliation:
Bankers Association
Address:
P.O. Box 8010, Little Rock, AR 72203
Telephone:
870-235-7050
Member Name:
Amy Sawyer | Email
Representing:
Information Network of Arkansas
Affiliation:
Arkansas Information Consortium
Address:
425 W Capitol, Suite 1620, Little Rock, AR 72201
Telephone:
501-324-8913