State recognized for utilizing emerging technology to better connect government to its citizens and improve the delivery of services
LITTLE ROCK, Ark. – September , 2019 – The Center for Digital Government (CDG) announced the state of Arkansas has tied with Maryland for second place in the Government Experience Awards. Winners of this third-annual awards program were recognized for their efforts to utilize emerging government technology resources to radically improve the experience of government and push the boundaries of how citizen services are delivered.
Arkansas’s digital government experience encompasses more than 900 services delivered to citizens through responsive and chatbot-integrated Arkansas.gov, the Arkansas.gov social media presence, a new Alexa Skill and Google Home app, and Gov2Go - the state’s internationally acclaimed citizen-centric digital government assistant. Together, this cross-channel approach presents a single view of Arkansas government that is accessible from any device.
“Arkansas is honored by this significant national recognition,” said Governor Asa Hutchinson. “Our citizens expect their online experience with digital government services to be innovative and hassle-free. This recognition is further evidence that Arkansas is on the cutting edge of providing an easy, efficient and pleasant experience for our citizens as they engage with their government.”
The state’s digital government experience is developed through a public-private partnership between the Information Network of Arkansas (INA) board, the Arkansas Information Consortium (AIC), an NIC Inc. company, and more than 300 state and local government organizations — all at no cost to the state. Arkansas’s enterprise digital government presence has resulted in process automation efficiencies for both government and citizens and enabled the state to realize a cost avoidance of more than $64 million each year.
The CDG has consistently recognized Arkansas as one of the best digital government states in the country for more than a decade, placing first in 2011 and 2015 in its Best of the Web competition, second in 2010, and third in 2009 and 2014. The CDG’s Government Experience Awards recognized the state for third place in 2017, and now second place in 2019.
The CDG will honor top government jurisdictions, agencies and departments at an awards event Sept. 27 in Denver, Colorado.