Recognized for Delivering a Truly Citizen-Centric Design
Arkansas.gov, the official website of the State of Arkansas, won 5th place in the Center for Digital Government’s 2nd annual Government Experience Awards. The 2018 competition recognizes the achievements and best practices of states, cities and counties that have gone to the web and beyond to radically improve the experience of government and push the boundaries of how citizen services are delivered.
“State and local governments are responding to citizen wants and needs with increasingly sophisticated online experiences,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “This year’s Government Experience Awards winners have well-designed websites and innovative channels that provide citizens meaningful information and services, robust data integration and an exceptional user experience.”
Arkansas.gov was recognized for its enterprise digital government experience that encompasses more than 900 services delivered to citizens through a responsive and chatbot-integrated website, an ever-growing social media presence, and Gov2Go—the state’s internationally acclaimed citizen-centric digital government assistant. Together, this cross-channel approach presents a single view of Arkansas government that is accessible from any device.
“We are excited that Arkansas.gov has been recognized once again as a website that provides Arkansans user-friendly access to government services,” said Arkansas Governor Asa Hutchinson. “The combination of INA’s expertise, feedback from our users, and insights from Google Analytics has paid off with an award-winning website that is easy to use and streamlines state government."
Arkansas.gov offers an easy, convenient way for Arkansans to access more than 900 online services, including Driver License Renewal, Vehicle Registration Renewal, and Birth Certificate Orders. Its minimal, information-centric design and lightning-fast performance stands in refreshing contrast to the bloated, graphics- and feature-heavy portals of the past.
In 2017 alone, Arkansas government websites served more than 1.3 million visits and over 2.6 million transactions across more than 900 online services. It securely processed more than $414 million in digital government transactions—an 18% digital adoption increase over 2016—with a 98% average satisfaction rating from more than 200,000 citizens.