Website honored with region two award for excellence in government partnership
The Arkansas Department of Finance and Administration (DFA) was recognized with a prestigious American Association of Motor Vehicle Administrators (AAMVA) Service Award for Excellence in Government Partnership for its mydmv.arkansas.gov website during the Region 2 Conference held in Houston, Texas on June 26.
MyDMV.arkansas.gov is a curated, responsive website that is changing the way Arkansans do business at the DMV by helping them skip the trip altogether. Through delivering online access to twenty-four driver and motor vehicle services provided by DFA, MyDMV allows citizens to renew their vehicle registration, pay vehicle sales tax, order a duplicate driver’s license, change their address, and more—all from their desktop computer or mobile device.
“We are honored to be recognized for our ongoing efforts of transformation in Arkansas state government to improve efficiency and facilitate greater use of online services,” said Walter Anger, DFA Deputy Director and Commissioner of Revenue. “For the first time, Arkansans can visit one website and be directed to exactly the information they need to complete many of their driver and motor vehicle tasks online. The idea behind this innovation is to change citizen behavior, getting them to think of, and use, mydmv.arkansas.gov instead of driving to a revenue office. Our partnership with INA has enabled us to do that through technology and to positively change the way Arkansans interact with our agency.”
AAMVA’s awards program fosters a tradition of excellence in the motor vehicle and law enforcement community by honoring individuals, teams, and organizations who have committed their time and resources to safety initiatives, outstanding customer service, and public affairs and consumer educational programs throughout North America. The Excellence in Government Partnership Award Recognizes a successful project or program developed and implemented in cooperation with a public or private sector organization.
DFA partnered with the Information Network of Arkansas (INA), Arkansas’s official digital government services provider and public-private partner, to build the citizen-focused MyDMV website.
Each year, over 600K Arkansans visit the State Revenue Offices in-person for driver and motor vehicle services. Since the website’s launch in February 2018, over 382K users have gone online to complete more than 1.37 million government interactions.